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Possible solutions to fix this problem:
* change zone to EU or US depending on your character location
* please type realm name exactly as its written on realm status page
- direct link for US realms(link)
- direct link for EU realms(link
example -capital N for Nordrassil realm
* and search for "live" report on character page

Try to put your options in browser to default, and most important: enable javascript in browser. If you still have problems, check out if you have some internet-protection-like program, which might try to mess up things.

I hope this will help you to use wow-heroes properly:)
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