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I'm co-GM for Cavaliers of Virtue on Blade's Edge in the US. We have a number of guild members that are not showing on the roster from wow-heroes, even though they show on the armory. Is this a bug or is there something we need to do on our end?
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It should work now, if you notice this problem again please report with a names of missing characters.
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Battle.net API is not giving the correct (updated) information about some characters on recently merged realms. Blizzard is aware of this problem and it should be fixed within the next few days.
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Our realm hasn't merged yet, its not scheduled to do so until January 16th. Does that make a difference?
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I've just checked http://us.battle.net/wow/en/forum/topic/11224122506 (I'm not sure how i missed it earlier) so unfortunately all we can do is wait for Blizzard to reply :(
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